Ecommerce is simply defined as ‘carrying out business over the internet’.

There are some straightfoward rules to follow to make customers give you your most wanted response.

A sales process with the fewest steps as possible is always better to encourage customers to flow through

In good ecommerce design it has been proved that there is a direct correlation between the number of clicks a person has to make in order to complete a purchase and the volume of people who abandon their shopping cart before checking out.

You need to make the checkout process as simple as possible on your ecommerce web site so that potential customers are not discouraged easily through poor navigation.

Ensure customers are aware of stock levels

Make sure that customers can check the availability of stock early on in the sales process.

There is nothing more annoying to customers than to get to the end of the checkout process only to find that their items are not available. Visitors on the web can be fickle and soon find another site to purchase from.

Ensure web browser compatibility

Make sure you view your site in a variety of browsers to ensure that it is presented correctly. Make sure that you at least view your site in Internet Explorer and Firefox as these are the two most commonly used browsers.

Hyperlinks should be meaningful and descriptive

Name your links appropriately using a sensible description that means something to your customers. For instance, ‘Music players section A’ is much less descriptive than ‘iPod Nano range’.

Double check your hyperlinks

Make sure that all the hyperlinks work on your site and that they click through to the correct destinations. It is very amatuerish to leave links broken or leading nowhere on your site.

Only use simple graphics

Make sure your graphics are optimised into a small file so that they load quickly.

This means that you have to use a graphics program such as Adobe Photoshop or Macromedia Fireworks to reduce the file size to ensure that your ecommerce internet solution does not take too long to load its pages.

This exercise becomes a balancing act between quality versus file size but usually a good compromise can be obtained.

Create a straightforward checkout process

The final stage of your ecommerce process is also the most nervous for your customer. You need to ensure that your customer is comforted that you have a safe and secure payment process in which they can entrust their personal details.

You need to have your website hosted on a secure server and Secure Socket Layering (SSL) enabled. Tell your customers about the security arrangements you have in place on your ecommerce web site in order to protect their personal information.

If you follow the tips outlined above then you will avoid most of the common pitfalls that you can encounter in developing your ecommerce web site.